Defining standards
Following years of customer feedback and evaluation, Pickfords has set out a series of standards which guide the performance of our employees.
Pickfords' behavioural standards
Pickfords has created nine behavioural standards which govern our approach to customer service. These standards are expectations set out by our management team which, we know, create a positive customer experience. Pickfords’ standards influence the recruitment of new staff, feature in our training initiatives across all job roles and we recognise and value great exponents of these standards of behaviour every month.
Pickfords' operational standards
Pickfords’ Best Practice Team has established a series of operational standards
which underpin the Moving with Quality programme. These operational standards are a product of learning from our customer evaluation processes together with years of experience of proven systems and operational efficiency.
The operational standards are implanted via our training initiatives and in the Moving with Quality handbooks, which are issued to each member of our operational teams.