Corporate Responsibility

Auditing and performance improvement

Quality visits

A random sample of our customers in each region are visited by our management team on the day of the move to ensure that the move is proceeding as planned,  to measure our performance against Pickfords' standards and to gather customer feedback.

Quality management systems audits

Pickfords uses recognised ISO quality management systems and the accreditation process to regularly audit its performance and to improve its processes. 

Performance improvement planning

The Best Practice Team learns from the information that is collected from our customers and feeds this information into quality programmes designed to define best practice.

We create regional action plans to improve individual performance of our employees and process changes to help ensure our service is as efficient as possible.