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The British Association of Removers’ Code of Practice

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Hiring a removal firm that is a member of the BAR will give you peace of mind that your move will meet a high standard of quality.

As a member of the BAR, Pickfords subscribes to the Code of Practice, designed to help members maintain the highest standards of service and to protect their customers’ interests.

The code sets out the standards that removal companies must comply with regarding service, fair trading, advertising and handling of complaints. Compliance with the code is mandatory for all members.

Visit our accreditations and memberships page for more information.

Pickfords is a member of the largest and most recognised industry association, The British Association of Removers.

Pickfords’ key commitments within the Code: We will…
  • Make sure our advertising and promotional literature is clear and not misleading;
  • Give you a clear description, price and timetable for the work to be carried out;
  • Offer insurance or other protection options;
  • Explain clearly our liability for loss or damage;
  • Explain clearly the time limit for making claims and cancellation/postponement rights and charges;
  • Provide staff who are courteous, competent and committed to providing a high standard of service;
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