Customer evaluation
The guiding principle of the Moving with Quality initiative is to listen to our customers.
Telephone audits
Our Customer Service team makes random telephone calls to customers, who have experienced a move, to collect their feedback and score the performance of the branch that has conducted the move.
Email questionnaire
We have created an email survey, which, when completed, rolls the results into our branches' 'Moving with Quality' score. This activity is undertaken on a monthly basis.
International email questionnaire
Our international customers are audited for their experience at both orgin and destination, and this feedback is collected via email.