The Financial Services Authority
Since the 14th January 2005, Pickfords (Moving Services Group UK Ltd trading as Pickfords) has been Authorised and Regulated by the Financial Services Authority for the sale of insurance. Our registration number is 311689.
You can check this on the FSA’s Register by visting its web site www.fsa.gov.uk/register/
Our customers are protected by our compliance with the FSA ‘s handbook of rules in a number of different ways:
Our adherence to the FSA’s principles, particularly 'Treating the Customer Fairly' and providing clear, fair and not misleading Information in connection with our insurance sales.
All our customer facing staff and, especially our sales consultants, are required to pass our on-line training modules to evidence their competence with our insurance products.
We are not authorised to give advice, so we cannot discuss the values of your items or your home insurances, but we will give factual details about our insurances, which have been designed specifically for customers moving domestically or internationally or going into store. You are advised to read all insurance documentation carefully to ensure it meets your demands & needs.
Being authorised and regulated by the FSA means that customers are further protected by our membership of the Financial Ombudsman Service, which will deal with customers' complaints about insurance selling.
Transit and Storage insurance, as sold by removers, is no longer a regulated product in accordance with FSA rules after April 2009. Pickfords has retained its FSA authorisation to provide customers with better protection and to demonstrate its compliance with the FSA’s principles and handbook rules.
did you know?
Pickfords moves nearly 140,000 people each year.