Home moving guide

Your moving survey

When you first contact Pickfords you will speak to one of our friendly Move Consultants, who will answer any initial questions you have and book a survey with you to evaluate the contents of your move. You can choose either a home or video survey.

During a home survey, a Consultant will visit your current property to assess and measure all your belongings and identify wrapping and packing requirements. The visit should last no more than an hour.

Video surveys are typically quicker than a traditional home survey. The Consultant will carry out your survey virtually using a downloadable app and the camera on your smartphone or tablet device.

Your Move Consultant will ask you to identify fragile or high value items so we can give the best recommendations for packing materials and procedures. It is important to give as much information as you can so we can provide you with an accurate quotation.

Introducing your personal Move Manager

During the booking process, we will appoint a personal Move Manager as your main contact throughout your move. Advice is always available and your Move Manager will ensure that everything you requested is in your move plan and that every aspect of your move proceeds as you planned.

Your personal move plan

Your move plan is tailored to suit your individual needs and will be included with your quotation and acceptance form. The move plan contains all the details, dates and timings of your move.

It is important to check the following information as soon as you receive it:

• Timescales of the move
• Collection and delivery addresses
• Our services (Including any items not to be moved)
• Your responsibilities
• Storage (if applicable)

If any information is incorrect or has changed, please notify your Move Manager.