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Glasgow: Operations Manager

19 Feb 2021

Pickfords are looking for a dynamic individual who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction.

Job purpose:

To support the business in three key areas: Compliance, Service and Profitability. The Operations Manager will be responsible for the utilisation of a specific resource to ensure maximum efficiency; profitability and customer service is achieved through structured planning, monitoring and management of the daily operation. Ensuring full compliance to Operating Standards, including Health & Safety, Transport Legislation and Maintenance records.


  • Assist to achieve revenue and profit targets
  • Control costs by driving efficiencies
  • Control and manage compliance systems
  • Control and manage H & S systems
  • Day to day operational control
  • Manage, motivate and control staff
  • Liaise with sales team to ensure maximum utilisation and margin
  • Ensure superior service delivery to clients both external and internal
  • Ensure bookings are completed correctly and efficiently
  • Liaise with central administration team to ensure good communication and utilisation of fleet.


Skills, knowledge & experience:


  • Knowledge of Transport Legislation, Fleet and Maintenance controls
  • Customer Centric
  • Good planning and prioritising skills
  • Excellent communication skills both verbal and written
  • Problem solving skills
  • Managerial experience and leadership skills
  • Commercial awareness


  • Removals Background.
  • Knowledge of company/legislative working agreements
  • PC literate, good knowledge of Word & Excel
  • Numeric and analytical skills
  • Good literacy skills

Personal attributes

  • Consultative Skills – understanding customer requirements and competitive environment
  • Selling skills and concepts – Influencing, listening, questioning, negotiating and gaining commitment)
  • Organised
  • Ability to work under pressure and deliver to deadlines
  • Flexible
  • Proactive
  • Approachable

How to apply:

If you feel you have the necessary skills for this role please send your CV, along with a covering letter, stating your salary expectation to [email protected]. Candidates will only be contacted if they are invited for interview. You must be eligible to work in the UK.

Our client is committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.