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Move Team Leader

08 Mar 2019

To take ownership & manage any assigned large move projects. Through support from the RR & QM, deliver a great customer experience during the move process and make sure that the works are delivered on-time and in alignment with the scope of works noted within the supplied SLA / Job Sheet.

Requirements:

  • A self-motivated person capable of delivering superior customer service.
  • A high degree of leadership, flexibility and a conscientious approach to getting the job done.
  • A seasoned moving professional whom is fully conversant with company procedures and whom can ensure all company instructions, standards of discipline, workmanship and the safety of themselves and the workers under their direct control are maintained at all times.
  • DBS checked & cleared to the basic level.

Education & Training

  • Literate and numerate
  • GCSE Mathematics and English or equivalent standard desirable
  • Current valid LGV (category C or C+E)
  • Holds valid Drivers CPC Certificate
  • Compliant with established legal tachograph procedures
  • Attended Basic Practical Course and passed assessment
  • Attended Advanced Packing Skills Course and passes assessment
  • Attended Supervisory/Team Leader Skills Course and passed assessment
  • Attended Customer Service training (as available)
  • Attended Introduction to Management training (as available)
  • Attended Health & Safety/Risk Assessment training (as available)
  • Attended FLT training, where applicable

Knowledge & Experience

  • Handling customers to a superior level of service delivery
  • Directing and controlling team members, including the management and directing of third party partners / suppliers as appropriate.
  • Have the necessary skills and experience to coach & train individuals on-site as needed to carry out basic moves & packing activities.
  • Advanced supervisory and team leadership/motivational skills
  • Ability to work from plans/drawings and instruct staff accordingly
  • Knowledge and experience of office and commercial work
  • Knowledge and experience of implementing Health & Safety Regulations and conducting Risk Assessments.

Skills & Personal Attributes

  • High personal & professional standards
  • Excellent customer service skills with a cooperative attitude
  • Superior driving record
  • Have the necessary experience in the moving industry
  • Have a clean disciplinary record for the previous 12 months
  • High degree of problem solving
  • Willingness to work away from home for periods of time and some weekends as directed
  • Ability to make appropriate business decisions unsupervised in the Company’s and customer’s best interests
  • Be able to brief and debrief move teams and take any necessary action

To apply, send your CV to [email protected]