As a national business, we recognise that corporate responsibility issues and the way we conduct our business are fundamental to the future of the company, to our employees, to our customers, suppliers and to the wider community.
Our Corporate Responsibility Principles define our approach to those areas and provide guidance for our employees on our values and company commitments.
Our CSR principles include:
Ethical business practice
Pickfords sets high standards of professionalism through the organisation. Our employees are encouraged to conduct business with honesty and integrity. A framework has been created to manage the risk of unethical behaviour so issues can be addressed clearly and concisely. Our Ethical Business Practice policy includes our Code of Conduct.
Quality and best practice
Customer service which exceeds the expectations of our customers is central to our aspirations and culture. Our Customer Service and Best Practice teams use a combination of a tried and tested seven step-plan and our ISO management systems to evaluate our customers’ experience, identify best practice and implement standards via training, innovation and technology.