Corporate Responsibility

Moving with Quality

Pickfords aim to provide the highest possible quality of service,  has lead to the development of Pickfords’ ‘Moving with Quality’ initiative,  a nationwide programme of customer evaluation, best practice procedures and performance improvement planning,  continuous training and review.

Moving with Quality aims to create a fantastic experience for our customers when they move home or business,  and combined with the principles of  ISO management systems and accreditations,  creates a framework of behaviour, process and standards to drive quality through our organisation.

There are seven steps in our Moving with Quality Programme

• Listening to our customers
• Auditing our performance
• Defining best practice and performance improvement plans
• Developing our people
• Quality management systems and tools
• Reward and recognition
• Continuous review

did you know?

Pickfords moves approximately 140,000 people every year within the UK and overseas