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Case Study: Standard Life Aberdeen (part of Phoenix Group)

Banking and Finance

Standard Life Aberdeen's is a world-class investment and asset management company.

Client Requirements

Standard Life Aberdeen is part of Phoenix Group. Both companies agreed a process to ensure that Standard Life Aberdeen Assurance employees were not put at risk during the early weeks of the pandemic lockdown.

New Covid-19 procedures were issued which included social distancing, frequent sanitisation and full use of PPE.

The objective of this project was to get Standard Life Aberdeen Assurance employees set up for home working and to ensure that its business operations were not impacted. 


  • A system was put in place that allowed employees to book a time slot for the delivery of the office assets they required from the safety of their home.
  • Assets required included office chairs, computers, telephones, documents and files.
  • Pickfords collected items from the empty buildings, packaged and labelled them and delivered them, safely and contact-free, to the employee’s door step.


  • Standard Life Aberdeen achieved its TSA projects to deadline and without delays or loss of service.
  • The project ensured that employees were safe and continued to be fully operational during the global pandemic.
  • Pickfords is working towards the BS11000/ISO44001 accreditation and believes this partnership reflects the principles of these standards. The partnership has been successful due to a shared understanding of workplace objectives, effective collaboration to create solutions and a well managed in-house team.
  • Pickfords’ removal teams provided this service while working within the company’s and its own Covid safety guidelines to ensure the safety of all. This included the safe use of PPE, frequent washing and sanitising of hands, and the daily washing of uniforms.

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