COVID-19 Guidance for Customers
Due to the unprecedented situation with regard to the spread of the Covid-19 virus, the removal industry has had to review its operational procedures in order to protect both customers and employees from the risk of infection.
Our removal teams have had instruction on how to maximise protection while working within the close quarters of your home to ensure your safety. This includes safe use of PPE, frequent washing of hands and sanitising vehicles, and the washing of uniforms daily at high temperatures.
For more information about the measures we are taking to ensure your safety, read our Covid-19 guidance for customers.
The highest level of customer protection in the industry
It is usual practice in the removals industry to request full payment prior to a move taking place. This payment is required to book your operational resources.
Pickfords offers its customers the British Association of Removers ‘Advanced Payment Guarantee to protect your pre payment in the unlikely events that Pickfords fails financially prior to fulfilling your contract. This means that you have the peace of mind of knowing that your payment is fully protected.
The scheme, in conjunction with the BAR TSI Code of Practice provides you with the highest level of customer protection in the removals industry.
For a copy of the BAR Advanced Payment Guarantee, click here.