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Customer Service Advisor: Kings Langley & Basingstoke

08 Mar 2019

Do you have strong organisational skills and a passion for customer service?

Responsibilites:

  • As a Customer Service Advisor you will be the one point of contact throughout the customer’s journey which involves understanding the customer’s needs and in turn improving the customer’s experience.You will be expected to maintain excellent customer service and communication standards at all times.
  • A Customer Service Advisor must also be a good problem solver, able to use intuition to resolve any issues and complaints from the client.
  • You will also have the ability to maximise sales opportunities with the ability to up sell products and services to the customer.
  • Consistently working to company and legal standards when processing documentation.
  • Dealing with all administrative enquiries in a professional and timely manner is a must, along with ensuring all documentation is accurately checked before processing.
  • As a Customer Service Advisor you will be required to take part in team meetings and briefings when planned.
  • You will be expected to build and maintain effective working relationships within the team.
  • You will be required to perform any other duties as and when required

 

Key skills, Knowledge & Experience required

  • The ability to actively listen.
  • Possess the ability to work with others and share best practice.
  • You must be enthusiastic and self motivated with a positive approach to your work and a “can do” attitude.
  • Have excellent organisational skills with the ability to prioritise workload.
  • Exhibits flexibility, be adaptable to change.
  • You must be customer centric, create a great customer experience with the ability to build rapport with customers.
  • Ability to communicate effectively on all levels.
  • Excellent time management, with the ability to work well under pressure.
  • A passion for completing all tasks to the highest standard and be driven by results.
  • Proficient IT skills – Office, Word, Excel.

To apply, send your CV to [email protected]