International moving guide

Customs clearance

If you have chosen air or sea transit or are moving outside the EU, our network partner at destination will receive the paperwork forwarded by your Move Manager. Your details will be verified and you will be contacted to arrange a mutually convenient time for delivery.

If you are moving within the EU, no customs formalities are required.

Demurrage/airline storage

‘Demurrage’, or port rent, is an expense incurred if we are prevented from clearing your consignment on time. For this reason, it is vital to make contact with our partner at destination as soon as you arrive.

Similar penalties are applied by airports if airfreight consignments are delayed.

Delivery

Your consignment will be unpacked, unwrapped or uncrated and placed in your new home to your instructions. Smaller items can be unpacked onto flat surfaces.

Out turn report

If you have chosen air or sea transit options, you will be asked to sign and date a packing list. This is confirmation that all items have been delivered. You will also be asked to sign a delivery report or ‘out turn' report. This will clearly state the condition of your consignment when unpacked. Your crew will return your delivery report and packing list to your Move Manager to confirm that your consignment has been delivered to your complete satisfaction.