Your personal move manager

Your move manager

Pickfords will appoint a personal move manager, who is your main point of contact throughout the entire moving process.

Your move manager will oversee every aspect of your move. They will arrange your survey in your home or via video survey with your move consultant and send you your quotation.

When you send us your acceptance, your move manager will call you to re-confirm your move details and book your move with our operational department and arrange your insurance. The highest priority of your move manager is your peace of mind, so they will answer any questions or concerns you have before, during and after your move.

Your removal quote

Your Pickfords removal quote will be provided in a single document to minimise the paperwork you need to complete. The removal quote will include the cost of the move itself and will indicate whether yours is a direct move to another home or a move into store. It will also contain the cost of any storage or packing.

Your move consultant may have identified a number of options for you to consider during the survey. All options are costed and explained separately to give you the choice of the best move to suit your individual needs.

If you are choosing to store, your removal quote will include your weekly storage charge together and storage insurance (if you are choosing to insure).

Your removal quote will also include details of your move timetable.

Your move plan

Your move plan accompanies your removal quote. The move plan will detail the services Pickfords will be providing, such as wrapping and packing, together with the move timetable.

The move plan also outlines your responsibilities as the customer, for instance the items you may have chosen to pack yourself.

The move plan has been designed to clearly inform you of all the details of your move and will be confirmed verbally by your move manager on acceptance.