Round the clock support

Access to expertise, anytime and anywhere

Global assignments require global availability. At Pickfords Relocation, our experienced Relocation Consultants are based in strategic hubs across the Americas, EMEA and Asia Pacific to ensure services are delivered efficiently across all time zones. Our 24/7 operational model provides assignees with timely, informed support wherever they are, while HR teams benefit from continuous, seamless programme management.  

Whether an assignee needs urgent housing assistance, help to reschedule travel, clarification on documentation or last-minute guidance before a move, our teams are available to respond promptly. With continuous operational coverage, we keep your global mobility programme moving forward smoothly, offering reassurance to employees and ease for your HR teams.  

Multi-channel support for your assignees

Relocating employees can connect with their dedicated Relocation Consultant through multiple channels - email, live chat or phone, whenever they need to. This flexible communication approach gives assignees quick access to guidance on time-sensitive matters, from confirming arrival details to resolving service queries.

By making our expert assistance accessible across a number of platforms, we enhance the day-to-day relocation experience and help reduce any unnecessary uncertainty. 

The value of regional expertise 

With experienced Relocation Consultants based in key global hubs across Americas, EMEA and Asia Pacific, Pickfords Relocation is positioned to support assignees across all time zones. Our global coverage enables consistent, round the clock communication, ensuring queries are addressed promptly, regardless of your assignees location or local working hours. 

In addition to providing 24/7 communication, our regionally based consultants offer valuable local insight. Beyond coordinating logistics, they understand the cultural, social and practical nuances of relocation. Their location-specific knowledge, covering everything from housing markets to local customs regulations and day-to-day life, helps assignees adapt more confidently to their new surroundings. 

This combination of constant availability and local expertise creates a more efficient, informed and reassuring relocation experience for employees. 

Streamlined global coordination for mobility teams

For HR and mobility teams, effective coordination and communication is key to managing a successful global mobility programme. Pickfords Relocation supports this through our structured, regionally connected operations that enable assignees to move across time zones smoothly.

Our teams follow standardised processes and procedures and maintain oversight of every detail of each relocation, helping to minimise delays, streamline communication and ensure service continuity throughout. 

Reliable service delivery backed by continuous support 

Our commitment to service excellence is reinforced by our continuous availability across global regions. This ensures that support and guidance can be provided at all times, allowing for processes to progress without interruption.

By integrating seamless handovers between global teams, we maintain consistent service quality and keep your global mobility assignments on track. Our ongoing service coordination and delivery enables the proactive management of every relocation stage, promoting efficiency and a positive experience for your assignees.