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Case Study: Porterage and Churn - Standard Life Aberdeen

Banking and Finance

Standard Life Aberdeen are a leading providing of savings, investment and insurance products to customers worldwide, including ISAs, pensions, bonds and life insurance.

Service Provision

With more than 12,000 staff & 50 locations globally, Pickfords is the preferred move management partner & has been continuously contracted to carry out work for Standard Life since 2010. In May 2018 Pickfords were awarded a further 3 year extension to the current contract. 

Standard Life has an ongoing plan to bring together its teams across multiple locations.   In the last 12 months, Pickfords has managed the relocation of more than 2500 members of staff,  organised the relocation of Standard Life’s historical documents & artefacts, and have provided Standard Life Aberdeen with a managed storage service. Pickfords stores office furniture and equipment to facilitate ongoing moves. 

Pickfords provides Standard Life Aberdeen with an “in-house” move team based at the companies head quarters in Edinburgh. This team manage all internal moves and changes within the company. Pickfords manages up to 2500 moves per annum at a number of offices including Edinburgh, the Gherkin in London, Zurich & Dublin.

Solution:  Ongoing porterage and churn contract

  • 6 trained removals teams permanently on site
  • All team members have access to upskill training to allow them to personally develop themselves within the contract
  • Agreed tariff to contain costs
  • Access to further expertise if there is a need for additional resources
  • Teams are trained to understand Standard Life’s culture and ways of working
  • Security cleared,  uniformed teams
  • Centralised move manager to manage daily work orders
  • KPIs agreed between Standard Life and Pickfords to ensure quality of service

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